Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of Candlune (“the Service”), operated by Candlune Studio (“we”, “us”, “our”). By creating an account or accessing the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old to use Candlune. By creating an account, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. The Service is not directed at anyone under 18, and we do not knowingly collect data from minors.

3. Account responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate and complete information when creating your account and keep it up to date. Notify us immediately if you suspect unauthorised access to your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Simulated trading only — no financial advice

Candlune is a learning tool for manual backtesting, replay practice, and paper trading. It does not provide investment advice, trading signals, brokerage services, or execution of real trades. No real money is traded through the Service. Nothing on Candlune constitutes a recommendation, solicitation, or offer to buy or sell any security, commodity, currency, derivative, cryptoasset, or other financial instrument. Past simulated performance does not guarantee future results.

Candlune is not a broker-dealer, exchange, futures commission merchant, introducing broker, investment adviser, commodity trading adviser, commodity pool operator, signal provider, or money manager. Candlune is not registered with the SEC, CFTC, NFA, FCA, or any other financial regulator. You should not rely on Candlune as a substitute for professional financial, investment, tax, or legal advice.

You are solely responsible for any real-world trading, investment, risk, leverage, tax, or account decisions you make outside the Service. Live trading involves substantial risk, including the loss of some or all capital. Hypothetical, historical, backtested, or simulated results have inherent limitations and may not reflect live market conditions, liquidity, slippage, fees, psychology, execution delay, or your ability to follow a strategy.

5. Replay data and product outputs

Market data, replay sessions, chart drawings, trade journal entries, dashboard metrics, exports, and other product outputs are provided for educational review and simulated practice only. They may be incomplete, delayed, inaccurate, unavailable, or affected by technical errors. You must not use Candlune data or outputs to place, size, validate, or manage live trades.

6. Subscriptions and billing

Paid access is billed in USD on a recurring monthly basis through Stripe at the plan rate you selected. Payment is due at the start of each billing period. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.

Trials (where offered) are 3 days. You may cancel anytime during the trial to avoid being charged. By starting your trial you request immediate access to the Service. Where applicable law gives you cancellation, refund, or cooling-off rights, we will honour those rights. You acknowledge that immediate access to digital content or services may affect cancellation rights where applicable law permits.

Before checkout, you will be shown the selected plan, price, billing frequency, trial length where applicable, renewal terms, and how to cancel. By confirming checkout, you consent to the recurring subscription terms shown to you by Candlune and Stripe.

No refunds except where required by law. Payments are final and non-refundable, including after cancellation, unless applicable law requires otherwise. You may cancel at any time to stop future renewals and you will retain access for the remainder of the current billing period. No partial refunds or credits are issued for unused time unless required by law.

You may cancel your subscription at any time through your billing page and the Stripe billing portal. If self-serve cancellation is unavailable for your account, contact us at support@candlune.com and we will process your cancellation. Cancellation stops future renewals; you retain access for the remainder of the current billing period.

We may provide complimentary, trial, beta, promotional, or manually granted access at our discretion. Unless we separately agree paid billing terms with you, those access grants do not create a paid subscription and may be changed or withdrawn with reasonable notice.

We reserve the right to change pricing with at least 30 days’ notice. Price changes will not apply to your current billing period and will take effect at your next renewal.

7. Intellectual property

Candlune, its name, logo, design, code, and content are owned by Candlune Studio and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from the Service without our prior written consent.

You retain ownership of trade data, notes, and drawings you create within the Service. By using the Service, you grant us a limited licence to store and process that data solely to operate the Service for you.

8. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems.
• Interfere with or disrupt the Service or its infrastructure.
• Use automated means (scraping, bots) to access or extract data from the Service without permission.
• Use the Service or any data from the Service to operate a live trading system, provide financial advice, sell signals, or manage third-party money.
• Upload malicious code, malware, or any content that could harm the Service or its users.

9. Disclaimer of warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, secure, or meet your requirements. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by applicable law, Candlune Studio, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by English law.

Nothing in these Terms limits any consumer rights that cannot be waived under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Candlune Studio, its directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

12. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your account if you breach these Terms, with or without notice. Upon termination, your right to access the Service ceases. We may retain certain data as required by law or for legitimate business purposes, as described in our Privacy Policy.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

15. Contact

For questions about these Terms, contact us at support@candlune.com.